Staff Behavior In A Restaurant

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The companies provided in a restaurant are a mixture of components, a quantitative one, more simply to define, measure, examine and realize, with essential components: technical equipment, decor, ambiance, meals, products, work strategies, every day duties, number of workers, etc. and a qualitative part, which is manifested in workers conduct and the relationships they develop with customers.

A proper habits ensure besides the work strategies and tasks, a top quality content in the relationships with the customer. Parts that may type the qualitative component are: workers habits, workers angle relating to the consumer, the way in which of acting in front of clients.

Greetings and speaking Greetings will be accompanied by a slight bow, a smile and a type of politeness. The greeting must be repeated on the departure of customers, also. Using the words: "Sir, Madam," "please", "excuse me" and "thanks" is essential relationship with customers.
Appearance Personal hygiene is a requirement and an obligation for all of the staff. They will need to have a clean, nice, neat, look, and the palms and face should all the time be clean. Clothes must meet general requirements: to be well minimize, clean, neat, durable, easily maintained and the identical for all employees.
Gestures and mimic Posture ought to facilitate making the mandatory movements for serving prospects: straight back, the torso bent slightly forward, the head in normal place, watching the customer. Gesture is a manifestation of externalizing the wishes, feelings and intentions. They shouldn't be sudden, violent or affected. Mimic must be natural and the facial features has to reflect gentleness, pleasure, honesty and understanding.
Professional tact This must characterize each employee and requires a sense of measure, a really careful method in behavior. For this reason, the worker ought to know to: listen to the customer, not reply to prospects in inappropriate terms. Serving has the final priorities: ladies are the primary, in order of their age, males are also served after age, children are served final, if the shopper does not require otherwise.

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